Refund Policy
Refund Policy
At PureDrop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and refunds under the conditions outlined below.
1. Returns Eligibility
You may return items within 15 days of receiving your order, provided they meet the following conditions:
✔ The item is unused and in its original packaging
✔ The item is in the same condition as when you received it
✔ You provide proof of purchase (order confirmation or receipt)
Items that do not meet these conditions may not be eligible for a refund or may be subject to a restocking fee.
2. Non-Returnable Items
Certain products cannot be returned, including:
❌ Personal care or hygiene products (e.g., skincare, makeup)
❌ Perishable goods (e.g., food, flowers)
❌ Digital products or downloadable content
❌ Gift cards
❌ Custom or personalized items
If an item is non-returnable but arrives damaged or defective, please contact us immediately at puredrop999@gmail.com.
3. How to Initiate a Return
To request a return, please follow these steps:
1️⃣ Email us at puredrop999@gmail.com with your order number and reason for return.
2️⃣ Wait for confirmation – We will provide return instructions.
3️⃣ Ship the item back to the return address provided. You are responsible for return shipping costs unless the item is defective.
4️⃣ Receive your refund – Once we receive and inspect the item, we will issue a refund.
4. Refund Process
✔ Processing Time: Refunds are typically processed within 1-10 business days of receiving your returned item.
✔ Refund Method: Refunds will be issued to the original payment method used for the purchase.
✔ Shipping Costs: Original shipping costs are non-refundable, except in cases of damaged or faulty products.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at puredrop999@gmail.com with photos of the damaged item.
6. Late or Missing Refunds
If you haven’t received a refund after 10 days:
✔ Check your bank account again
✔ Contact your bank or payment provider – Some refunds take time to process
✔ If you still haven’t received it, contact us at puredrop999@gmail.com
7. Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us within 48 hours of delivery at puredrop999@gmail.com with your order number and photos of the item. We will arrange a replacement or full refund.
8. Changes to This Policy
We reserve the right to update this policy at any time. Changes will be posted on this page, and continued use of our Site implies acceptance of the updated Refund Policy.
9. Contact Information
For refund inquiries, contact us:
📧 Email: puredrop999@gmail.com